Frequently asked questions
What is the return policy?
We offer a 30-day return policy. To be eligible, items must be unworn, unused, and in original packaging.
Contact us at hi@betterstore.cz to start your return.
Returns must be sent to Jankovcova 1632, 170 00 Praha 7.
Damaged or defective items can be returned for a full refund. Please note that personal care items, custom orders, and sale items are non-returnable.
Are any purchases final sale?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.